Other Financial Asset Assistance

About this service

Forgotten money is not limited to shares. Inactive bank deposits, old insurance policies, mutual fund folios, bonds and debentures can also go unclaimed, especially after a change of address or the death of the investor.

We help you work out what you may hold, find the institution that is now responsible and prepare the claim. Each type of asset has its own rules and forms, so we guide you through the process that applies to yours.

Who this is for

• You suspect a family member had bank deposits, insurance or mutual funds that nobody knows about
• An old policy or deposit matured but you never received the money
• You hold bonds or debentures whose status you are unsure of
• You are a legal heir sorting out a person's financial affairs
• You want help identifying what you might be owed

How we help

1. 1

   Discuss your case

   You tell us what you know or suspect.

2. 2

   Identify the assets

   We help work out which institutions may hold something for you.

3. 3

   Verify the status

   We confirm whether the asset is active, matured, inactive or unclaimed.

4. 4

   Prepare the claim

   We prepare the forms and documents that each institution needs.

5. 5

   Follow up

   We track the claim until the money or units reach you.

Documents commonly needed

The exact list depends on your case. We will confirm what applies to you.

• Policy documents, fixed deposit receipts, passbooks or statements
• Any account, folio or policy numbers you have
• PAN card and identity and address proof
• Bank account details and a cancelled cheque
• For legal heirs: death certificate, and legal heir or succession documents
• Nomination details, where available

Frequently asked questions

This page is general guidance, not legal or financial advice. Requirements differ between companies and cases, and we cannot guarantee any outcome.